JUST LOST OR UNABLE TO ACCESS FILES OR DATA?
If this has just happened to you then there are some immediate steps you can follow to minimise the chances of your data being permanently lost. First and foremost, if you have lost something TURN THE COMPUTER OR DEVICE OFF and contact us immediately on 0845 475 4512.
If you have deleted a file by accident and it is not in your Recycle Bin or Waste Basket then turn off your computer immediately to minimise the risks of the files being over written.
Hard Disk making a funny noise but still working? Make a backup of all important data IMMEDIATELY! It may be working now but it could stop working at any moment.
Hard Disk recognised by your computer and not making making a funny noise? First check all connections are present and secure, if this doesn't work then try the hard disk in another machine. If you still have no luck then contact us.
Computer won't boot? Be careful using system recovery disks, these usually wipe ALL your documents from the computer making what would have been an easy recovery into a difficult one.
What not to do - despite many websites telling you otherwise
Do not open a hard drive - dust can destroy a hard drive.
Do not bang a hard drive - the heads inside are very delicate.
Do not freeze a hard drive - hard drives are not air tight, moisture will build up inside making them potentially irrecoverable
Do not format the drive even if your computer prompts you to.
If in any doubt about your data, contact us immediately on 0845 475 4512 or click contact us to see other methods to get in touch.